WAJD Learning

Health and social care progression · Level 3, senior care workers and team leaders

Health and social care, Level 3: leading practice on a shift

Positive risk taking, supervising colleagues and escalating without hesitating.

  • 2modules
  • 4.0CPD hours
  • 165guided minutes
  • Freealways

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About this course

Level 3 is the first job where you are responsible for other people's practice as well as your own. Most of what makes it difficult is not clinical. It is being the most senior person in the building at three in the morning and having to decide something that could have been a manager's decision at eleven.

This course covers the three things that decide whether a shift leader is any good: enabling risk rather than removing it, holding colleagues to a standard without becoming a supervisor nobody tells anything, and escalating early enough for it still to matter.

What you will be able to do

  • Carry out and record a positive risk assessment
  • Give feedback to a colleague on their practice
  • Escalate at the right point, with the right information
  • Use reflection to change practice rather than to record it

Modules

  1. 1 Enabling risk, holding a standard and escalating in time 90 min study · 3 min script · 4 question knowledge check
  2. 2 Delegating safely, overseeing medicines and carrying a new starter 75 min study · 3 min script · 6 question knowledge check

Assessment and certificate

Knowledge check after each module and a final assessment at 80 per cent, with unlimited attempts.

A free digital certificate with a verification code, showing the CPD hours completed. This is continuing professional development, not a regulated qualification. It is not the Ofqual regulated Diploma of the same level, and it does not carry credits towards one. Anyone telling you an online course of this kind is a Level 5 Diploma in Leadership and Management for Adult Care is describing something else entirely.

Questions

How do I raise something with a colleague without damaging the relationship?

Describe the behaviour and its effect rather than the person, keep it specific and immediate rather than saving it up, and do it privately. Most damage is done by delay: a concern raised the same day is a conversation, and the same concern raised three months later at supervision is an ambush.

When should I escalate rather than manage it myself?

Earlier than feels comfortable. The test is not whether you can cope, it is whether somebody more senior would want to know now. If you find yourself thinking you will mention it in the morning, that is usually the signal that it should be tonight.