Care Certificate, Standard 4 of 15
Equality and diversity
The nine protected characteristics, the four forms of prohibited conduct under the Equality Act 2010, reasonable adjustments with real care examples, and how to challenge discrimination in a way that changes behaviour rather than hardening it.
Why this standard matters in practice
Discrimination in care is usually quiet: the person who is always toileted last, the accent that gets mimicked at handover. This standard is about noticing it, naming it and knowing the law that stands behind you when you do.
How it is assessed
The knowledge in this standard is assessed by a knowledge check, which you can take here as part of the Care Certificate course. Attempts are unlimited and marking happens on our servers, so the answers are never sent to the browser.
Your employer's assessor must also observe you applying it in practice before this standard is complete. That is how the Care Certificate is designed, and it is the reason a purely online Care Certificate does not exist however it is advertised.
Questions about Standard 4
What are reasonable adjustments in a care setting?
Changes to how care is delivered so a disabled person is not at a substantial disadvantage: information in easy read, longer appointments, a quiet space, a different way of communicating. The duty is anticipatory, meaning you prepare for the need before the person has to ask.